This guide is designed to provide you with the necessary information to operate the different
functions of your new POS Terminal whether you are a first-time user or looking to deepen your
understanding of the device. In the following sections, you will find detailed instructions on setting
up your terminal, navigating through its various functions, and troubleshooting common issues.
Hardware Features
Verifone T650P Hardware Features
Verifone T650C Hardware Features
Verifone T650M Hardware Features
Paper Roll
The functionality of your POS Terminal is partially dependent on having paper available for receipt
printing. If the terminal runs out of paper, it will not proceed with transactions until the paper roll is
replenished. We recommend keeping a regular check on the paper supply and maintaining an
adequate stock of receipt paper rolls to avoid any disruption in your business operations. To order
new paper rolls you can contact us at 787-751-1401.
To replace the paper roll in your POS Terminal you should:
Verifone T650P Paper Roll Replacement
Hold both sides of the paper door, which is on the upper corner of the device and open the paper door by pulling outside.
Hold the roll so that paper feeds from the top of the roll. Align the printer paper to the tabs to the paper guides and hold the paper up when closing the door.
With the printer paper extending outside, close the printer door by swinging upward until the door clicks shut, allowing the printer paper to extend outside the printer door.
Internet Connection
This POS terminal relies on internet connectivity, either through a mobile carrier or a Wi-Fi network,
to process transactions, and synchronize data in real time. Without an active internet connection,
the terminal's functionality will be significantly limited.
To connect your terminal to a Wi-Fi network:
1
Select Settings at the main screen.
2
Press, Network & Internet.
3
Ensure that Wi-Fi is turned on, and then, select Wi-Fi.
4
Choose your desired network from the list of available networks.
5
Enter the network password when prompted and select Connect.
6
A confirmation message will appear once you are successfully connected.
Regularly ensuring that your terminal maintains this connection is crucial for uninterrupted business
operations. If your device is connected to a mobile carrier you don’t need to perform any steps or
connect it to a Wi-Fi network, but it is still recommended.
Payments
In this section, you will have information on how to make sales with a credit card, debit card,
automatic taxes, manual taxes, split payment, and manual sales.
Card
Sale with Automatic Taxes
Below are the steps to perform a sales transaction with taxes calculated automatically.
1
Enter the amounts that apply. Enter Tip or Cashback, if it applies. Then, press Charge to continue with the payment process.
Amount automatically applies the amount with State Tax (10.5%) and Municipal Tax (1%);
Amount 2 automatically applies the amount with Reduced State Tax (6%) and Municipal Tax (1%).
2
On the insert/swipe/tap screen, the customer can pay with a credit or debit card or select ATH Móvil as a payment method.
If ATH Móvil is selected, the terminal will display the QR code.
3
Once the transaction is completed, the terminal will display the payment result (Approved, Declined, etc.)
Select the method for customer’s copy receipt: Send Receipt by SMS, Print Receipt or No Receipt.
Sale with Manual Taxes
Below are the steps to perform a sales transaction with taxes entered manually.
1
Press ATH POS located on the main menu. Press Sale.
2
Enter the total amount and taxes (if applies). Add Tip and Cashback, if apply. Then, press Charge.
3
On the insert/swipe/tap screen, the customer can pay with a credit or debit card or select ATH Móvil as a payment method.
If ATH Móvil is selected, the terminal will display the QR code.
4
Once the transaction is completed, the terminal will display the payment result (Approved, Declined, etc.) Select the method for customer’s copy receipt: Send Receipt by SMS, Print Receipt or No Receipt.
Sales with Tip
1
Press ATH POS located on the main menu. Then, press Sale.
2
Enter the amounts that apply. Then, press Tip.
3
Choose between suggested percentage, custom amount, or no tip. Then, on the Sales screen, press Charge.
4
If the Cashier Facing Tip* toggle is enabled, choose between the suggested percentage, custom amount, or no tip. Then, press Charge.
*If Cashier Facing Tip is not enabled, refer to Cashier Facing Tip on the Settings section.
5
On the insert/swipe/tap screen, the customer can pay with a credit or debit card or select ATH Móvil as a payment method.
6
Once the transaction is completed, the terminal will display the payment result (Approved, Declined, etc.) Select the method for customer’s copy receipt: Send Receipt by SMS, Print Receipt or No Receipt.
Ask IVU
1
If the function is not enabled, turn on the function, by going to Settings located on the ATH POS main menu.
2
Press the toggle to enable the Ask IVU option. Then, press Payments to process a transaction.
3
The terminal will perform an update to apply the change.
4
Press Payments to go back to the Sales section. The Card and Cash sections will display Amount, State Tax, Reduced State Tax, Municipal Tax.
Split Payment
Below are the steps to complete a transaction with more than one payment method. Note: These transactions must be greater than $5.00. The terminal will automatically divide the payments equally.
1
After entering the amounts that apply, press Split Payments. If the terminal has the Tip function enabled, enter the amount. Then, press Split Payment.
2
Add the number of payments in which the check will be divided (maximum of 5). The terminal will display the total amounts to be applied. Then, press Charge.
3
On the screen for insert/swipe/tap the card, the customer can pay with with a credit or debit card or select ATH Móvil as a payment method.
4
The terminal will display the result of the first transaction (Approved, Declined, etc.) The customer copy can be sent by SMS, printed, or no receipt.
5
Then, the terminal will display the balance due. Press Charge to complete the second payment.
6
The terminal will display the result of the second transaction (Approved, Declined, etc.) The customer copy can be sent by SMS, printed, or no receipt.
7
The terminal will display the remaining balance to close the check. Press Charge to complete the last payment.
8
The terminal will display the result of the last transaction (Approved, Declined, etc.) The customer copy can be sent by SMS, printed, or no receipt.
9
Once all the payments are completed, the terminal will display Split Transactions Completed.
Sales Manual Entry Transaction
Below are the steps to complete a manual entry transaction with a credit card.
1
Follow the steps that apply depending on the sales transaction. On the screen for insert/swipe/tap the card, press the option of the three lines located on the top left of the screen.
2
Press Manual Card Entry.
3
Enter the card number. Then, press Enter.
4
Confirm the card number. Then, press Confirm.
5
Enter the expiration date. Then, press Enter.
6
Once the payment is completed, the terminal will display the result of the transaction (Approved, Declined, etc.) The customer copy can be sent by SMS, printed, or no receipt.
Pre-Authorization
Below are the steps to perform a pre-authorized transaction with a credit card.
Pre-Authorization
1
Press ATH POS located on the main menu. Press Pre-Authorization to perform a pre-authorization transaction.
2
Enter the total amount. Then, press Charge.
If ATH Móvil is selected, the terminal will display the QR code.
3
On the insert/swipe/tap screen, the customer can pay with a credit or debit card.
*Note: ATH Móvil does not support Pre-Authorization Payments.
4
Once the transaction is complete, the terminal will display the payment result (Approved, Declined, etc.) Choose one of the receipt options: Print Receipt or No Receipt.
Completion
Below are the steps to complete a transaction related to a pre-authorization.
1
Press ATH POS located on the main menu. Press Completion to complete a pre-authorization transaction.
2
Enter the invoice number or select a transaction from the list.
3
The terminal will display a summary of the transaction to be completed. Press Completion to continue.
4
Enter the amount and taxes that apply. Then, press Charge.
5
The terminal will complete the payment. The customer copy receipt for the Completion transaction can be printed or no receipt.
Car Rental
Below are the steps to perform a car dispatch (pre-authorized transaction) with a credit card and a car return related to a dispatch transaction.
Dispatch
1
Press ATH POS located on the main menu. Press Dispatch for a pre- authorized transaction.
2
Enter the total amount. Then, press Charge.
3
On the “Insert/Swipe/Tap” screen, the customer can process the payment with a credit or debit card.
*Note: ATH Móvil does not support Pre-Authorization Payments.
4
The terminal will complete the payment. The customer copy receipt for the Pre-Authorization transaction can be printed or no receipt.
Return
1
To complete a car return, press Return.
2
Choose a transaction from the list or search by invoice number.
3
The terminal will display a summary of the dispatch transaction. Press Return to continue.
4
Enter the amount and the taxes (if applied). Then, press Charge.
Once the transaction is processed, the terminal will display the result of the transaction (Approved, Declined, etc.) The customer can choose the type of receipt would like to receive.
Lodging *
Below are the steps to perform a check-in (pre-authorized transaction) with a credit card and check out.
Check-In
1
Press ATH POS located on the main menu. Press Check In for a pre-authorized transaction.
2
Enter the total amount. Then, press Charge.
3
On the “Insert-Swipe-Tap” card screen, the customer can pay with a credit card or debit card.
Once the transaction is complete, the terminal will display the payment result (Approved, Declined, etc.)
Choose one of the receipt options:
- Print Receipt
- No receipt
*Note: ATH Móvil does not support pre-authorization payments.
Check-Out
1
To complete a room, check out, press Check Out.
2
Choose or search by Invoice Number the transaction related to the Check Out.
3
The terminal will display a transaction summary. Press Check Out to continue.
4
Once the transaction is complete, the terminal will display the payment result (Approved, Declined, etc.)
Choose one of the receipt options:
- Print Receipt
- No receipt
Services
Cash Advance
Below are the steps to perform a cash-back transaction. This functionality is available if requested.
1
Press ATH POS located on the main menu. Press Cash Advance to complete a cash advance transaction.
2
Enter the amount that apply. Then, press Charge to continue with the transaction process.
3
En la pantalla para insertar/deslizar/tocar la tarjeta, el cliente podrá pagar con tarjeta de crédito.
4
Once the transaction is complete, the terminal will display the payment result (Approved, Declined, etc.) Choose one of the receipt options:
Fleet
In this section, you can view the steps to perform a fleet transaction.
1
Press ATH POS located on the main menu. Press Fleet.
2
Swipe the card to verify the account.
3
Enter License Number and the Mileage Number. Then, press Continue.
4
On the Fuel Type screen, select one option from the menu, then press Continue.
5
Enter liters, the price, and the total amount. Then, press Continue.
6
If no other services are required, press No Required Services or Continue to complete the transaction.
7
Once the transaction is completed, the terminal will display the result (Approved, Declined, etc.) Select the customer’s receipt copy: Print Receipt or No Receipt.
8
For Other Service, in the Fuel Type screen, press No required fuel.
9
Select the one of the Services in the menu, then press Continue. Enter the number of units and the price, then press Continue.
10
Press No more services. Once the transaction is completed, the terminal will display the result (Approved, Declined, etc.)
Cash Transaction
Below are the steps to perform a cash transaction.
1
Press Cash. Then, enter the amount and taxes, if applies. Press Charge.
2
The transaction will be completed. The terminal will print a merchant copy receipt automatically. The customer copy receipt can be printed, sent by SMS or no receipt.
EBT
On this section, you will find the steps to perform the transactions for Food Stamp, Cash, Balance Inquiry, Cashback, and Vouchers for the EBT cards Departamento de La Familia, Única, and Fondo.
Note: Taxes are not applied for EBT transactions, except for EBT Fondo ÚNICA.
Food Stamp Sale
1
Press ATH POS located on the main menu. Select EBT. Press Food Stamp.
2
Enter the amount. Then, press Charge.
3
Swipe the card.
4
Enter the PIN number. Then, press Enter.
5
The terminal will display the result of the transaction (Approved, Declined, etc.) The customer copy can be printed only.
EBT Cash Sale
1
Select EBT. Press Cash.
2
Enter the amount and cashback. Then, press Charge.
3
Swipe the card. Enter the PIN number. Then, press Enter.
4
The terminal will display the result of the transaction (Approved, Declined, etc.) and will print a merchant copy automatically. The customer copy can be printed only.
Services
Balance Inquiry
Below are the steps to perform a Balance Inquiry for EBT card. The balance will be displayed on the customer’s copy receipt.
1
Select EBT. Then, press Balance Inquiry.
2
Swipe the card.
3
Enter the PIN number. Then, press Enter.
4
The EBT card balance will be printed on the customer’s receipt.
Cash Withdrawal
Below are the steps to perform a cash withdrawal. This can be done without performing an EBT sale transaction.
1
Select EBT. Then, press Cash Withdrawal.
2
Enter the total amount. Then, press Charge.
3
Swipe the card. Enter the PIN number. Then, press Enter.
4
The terminal will display the result of the transaction (Approved, Declined, etc.) and will print a merchant copy automatically. The customer copy can be printed only.
Vouchers
Redeem Food Stamp
Below are the steps to Redeem Food Stamp.
1
Press ATH POS located on the main menu. Select EBT. Press Redeem Food Stamp.
2
Enter the amount. Then, press Charge.
3
Enter the card number then press Enter. Press, Confirm to continue.
4
Enter the authorization code, then press Enter.
5
Then, enter the Voucher number and press Enter.
6
Once the transaction is completed, the terminal will display the result of the transaction. Select the receipt method for the customer’s copy: send by SMS, printed, or no receipt.
UNICA Card
Below are the steps for Redeem Cash with a UNICA Card.
1
Press ATH POS located on the main menu. Select EBT. Press Redeem Cash.
2
Enter the amount. Then, press Charge.
3
Enter the card number then press Enter. Press, Confirm to continue.
4
Enter the authorization code, then press Enter.
5
Then, enter the Voucher number and press Enter.
6
Once the transaction is completed, the terminal will display the result of the transaction. Select the receipt method for the customer’s copy: send by SMS, printed, or no receipt.
Redeem Cash
Below are the steps to Redeem Cash Vouchers.
1
Press ATH POS located on the main menu. Select EBT. Press Redeem Cash.
2
Enter the amount. Then, press Charge.
3
Enter the card number then press Enter. Press, Confirm to continue.
4
Enter the authorization code, then press Enter.
5
Then, enter the Voucher Number and press Enter.
6
Once the transaction is completed, the terminal will display the result of the transaction. Select the receipt method for the customer’s copy: send by SMS, printed, or no receipt.
Functions
In this section, you will find the following functions: Refund, Return, Adjustments, Reprint Receipt, Reports, and Deposit.
Note: For these functions, the terminal will request an administrator password.
1
Press ATH POS located on the main menu. Press Functions. Then, press Refund. Enter the passcode.
2
Press Card, Cash, or EBT. Enter the amount applied. Then, press Refund.
3
On the screen “Insert-Swipe-Tap” card, complete the refund with a credit or debit card.
4
Once the transaction is completed, the terminal will display the result of the refund. Select the receipt method for the customer’s copy: send by SMS, printed, or no receipt.
Void
Below are the steps to perform a void transaction to a credit card.
1
Press ATH POS located on the main menu. Press Functions. Then, press Void. Enter the passcode
2
Enter the invoice number or select a transaction from the list.
3
The terminal will display a summary of the void transaction. Press Void to continue.
4
Once the void is completed, the terminal will print a receipt automatically. The customer copy can be printed.
5
The transaction will be identified as Voided on the void transactions list.
Adjusts
Below are the steps to perform a tip adjustment after completing a sales transaction.
1
Press Functions. Then, select Adjusts. Enter the passcode.
2
Select the transaction to adjust the tip.
3
Press Adjust Tip.
4
Enter the amount. Then, press Submit. The terminal will confirm the tip adjust.
Reprint Receipt
Below are the steps to reprint a merchant or customer receipt.
1
Press ATH POS located on the main menu. Select Functions. Then, Reprint Receipt. Enter the passcode.
2
Enter invoice number or select a transaction from the list.
3
The terminal will display a summary of the transaction. Press Reprint Receipt to continue.
4
Select the type of receipt you would like to print: Merchant Receipt or Customer Receipt. Then, press Print Receipt. The terminal will print the receipt selected.
Reports
View and print a report by transactions, users, pending completions, or batch history.
1
Press ATH POS located on the main menu. Select Functions. Then, Reports. Enter the passcode.
2
Select the type of report you would like to view.
3
The terminal will display the report. Press Print if you would like a printed report.
Settlement
Below are the steps to perform a settlement of the sales transactions. This can be set for a specific time to run automatically.
1
Press ATH POS located on the main menu. Select Functions. Then, Settlement. Enter the passcode.
2
The terminal will display a list of transactions. Press Settle All to complete the settlement. The terminal will confirm if the deposit has been completed successfully.
Settings
In this section, you will find the application programming settings, ATH POS.
Preferences
Language
1
Select Settings at the main screen.
2
Press System.
3
Select, Languages & Input. Then, press, Languages.
4
The screen will show the language preferences, press Add a language. Then, select the desired language from the list.
Theme
In this section, you will be able to enable dark mode for the payment application.
1
Press ATH POS located on the main menu. Select Settings.
2
Press Theme. Select Dark to activate dark mode.
Merchant Receipt
This option can be enabled or disabled to print a merchant receipt automatically.
1
Press ATH POS located on the main menu. Select Settings.
2
A merchant receipt can be printed after every transaction. Enable the toggle for this function.
Cashier Facing Tip
This option can be enabled or disabled to display a tip percentage tip on the cash, credit, or debit sale screen.
1
Press ATH POS located on the main menu. Select Settings.
2
The terminal provides a tip bar with the pre-defined percentages. Enable the toggle for this function.
3
The toolbar will be displayed on the Credit or Debit Sale screen.
External Printer
1
Press ATH POS localizado en el menú principal. Then, press Settings.
2
Press External Print. Then, press the toggle to enable an external printer. Enter IP Printer and Port. Press Submit to apply the configuration.
Split Payment
This function can be enabled or disabled to display the split payment option on the credit or debit sale screen.
1
Press ATH POS located on the main menu. Select Settings.
2
Enable the toggle for the Split Payment function.
3
The function for Split Payment will be displayed on the Credit or Debit Sale screen.
Users Configuration
Below are the steps to add, edit, remove a user, and user report. You will need the Admin password to perform these changes.
<span class="font-bold">Note:</span> If there is a terminal replacement or inconvenience, all the users created from it will be lost.
1
Press ATH POS located on the main menu. Select Settings. Enter the passcode.
2
Press User Configurations.
3
The terminal will display the following submenus: User Settings, Profile Settings, and Report. Press Add User.
4
Enter username, select Profile, enter, and confirm password. Then, press Add User.
5
The terminal will display the added user. Then, the terminal will perform an update device configuration.
6
To edit an user, press Edit User on the User Settings menu. Select the user to be edited.
7
To delete a user, press Delete User. Select the user to be deleted and press Delete User. Then, confirm the change.
8
To view or print a User Report, press User Report.
Troubleshooting
Communication Test
Below are the steps to perform a communication test to ensure the POS terminal is connected to the Internet correctly.
1
Press ATH POS located on the main menu. Select Settings.
2
Press Communication Test.
3
Then, the terminal will start to perform a communication test.
4
The terminal will display the result of the test (Comm Test Completed) and will print a receipt with the results.
5
If the result is Communication Error, check the Wi-Fi connection and perform the test again.
Reset Sequence
1
Press ATH POS located on the main menu. Select Settings.
2
Press Reset Sequence.
3
Then, the terminal will display the reset confirmation on the bottom of the screen.
About
1
Press ATH POS located on the main menu. Select Settings.
2
The terminal will display information about the application’s device.
Visual Accessibility
Below are the steps to activate visual accessibility in the credit, debit, and EBT card payment section.
1
Press ATH POS located on the main menu. Press Sale. If it is an EBT transaction, press EBT.
2
Press the visual accessibility symbol in yellow.
3
Press Color/Large Text.
4
Select any color to continue. The audio function will be activated for the next steps.
5
Once the transaction is completed, the terminal will display the result of the transaction. Select the receipt method for the customer’s copy: send by SMS, printed, or no receipt.
Common Errors
In this section, some of the most common errors that may occur when using the terminal are described, along with their solutions.
If the problem persists, please contact our Technical Support team at 787-751-1401.
1. System error 101- Message
DESCRIPTION
DETAIL
Problem
This occurs when, upon powering on the terminal, the components related to financial applications have not completed their initialization process.
Cause
The financial application was selected very quickly.
Solución
To mitigate this error, allow the terminal a few seconds to execute the applications correctly. If the error persists, please restart the terminal and follow the previous process.
2. Comm error T003 - Message
DESCRIPTION
DETAIL
Problem
It occurs when the error Comm Error T003 appears at the time of payment.
Cause
Communication problems.
Solución
Please refer to the Troubleshooting section, Communication Test.
3. Error T201 – Transaction timeout - Message
DESCRIPTION
DETAIL
Problem
This happens when there is a delay in entering the PIN number.
Cause
The PIN number was not entered in time.
Solución
Reprocess the payment.
4. Communication error T703 - Message
DESCRIPTION
DETAIL
Problem
Communication error: it may be due to a deactivated SIM card or Wi-Fi being turned off.
Cause
Connectivity Problems.
Solución
Please refer to the Troubleshooting section, Communication Test, and Internet Connection section.
5. Incorrect PIN - Message
DESCRIPTION
DETAIL
Problem
This occurs when the customer enters the PIN number, and the incorrect PIN error appears.
Cause
When the customer enters the PIN incorrectly.
Solución
Retry the payment and enter the PIN correctly.
6. Warning under tamper - Message
DESCRIPTION
DETAIL
Problem
The terminal displays a tamper message.
Cause
The terminal may be damaged.
Solución
Terminal replacement. Please contact Technical Services at 787-751-1401.
7. Decline – Settlement - Message
DESCRIPTION
DETAIL
Problem
This occurs when the deposit cannot be processed.
Cause
Communication problem.
Solución
Please refer to the Troubleshooting section, Communication Test, and Internet Connection section. If the problem persists, please contact Technical Services at 787-751-1401.
8. Must Settle - Message
DESCRIPTION
DETAIL
Problem
A must settle message appears when the terminal has not processed the deposit.
Cause
It occurs when the terminal has not processed the deposit for a considerable amount of time.
Solución
To process the deposit, please refer to the Settlement section.
FAQs
1. Does the terminal have an external PIN pad?
Yes. Only the T650C terminal model can have an external PIN pad, which is the P200 PIN
pad. The T650M and T650P terminal models do not support an external PIN pad.
2. Where is the IVU parameter configured?
The IVU parameter should be configured in the Settings section under Ask IVU. Enable the
parameter to manage taxes manually. If the option is disabled, the terminal handles taxes
automatically.
3. Does the terminal manage users?
No, the terminal does not manage users now. Although the ATH POS application has a
section in Settings for user management, user creation may be erased when performing a
download to the terminal.
4. Does the terminal require a password to process a manual transaction?
No, the terminal does not require a password to process a manual transaction.
5. Can the date and time be updated on the terminal?
No. Only the time zone can be updated through Settings > System > Date & Time.
6. How do you set the screen timer?
To set a timer on the terminal, go to Settings > Display > Advanced > Sleep. Then, select the
number of minutes after which you want the screen to turn off. The terminal will display the
selected number of minutes.
7. How do you process a refund transaction with a tip and tax?
If the sale includes tax and a tip, go to Functions and then select Refund. In the Amount
field, add the subtotal of the sale and the amount of the tip that was added. The taxes
should be entered in their respective fields.
